About us

MoxiCom Technical Communications is a richly experienced team of professional technical communicators dedicated to providing valuable consulting services and support to all types of businesses, not-for-profit entities, and government agencies.

Ed Gervais has been active in document project management for many years, commencing with the administration of the airline engine warranty program for Pratt & Whitney Aircraft Company. The years from then to now have been filled with interesting and fulfilling documentation projects in many industries and government clients.



Documentation Experience

MoxiCom Technical Communications has provided excellent professional project support and produced valuable, clear, concise, on-time, fair-priced, audience-targeted documentation for customers and clients in the following industries:

  • Healthcare
  • Banking and Lending
  • Mortgage/Financial Services
  • Insurance
  • Manufacturing - Products and Services
  • High-Technology Firms
  • Non-Technology Oriented Firms
  • Computer Firms: Software and Hardware
  • Government Agencies: Federal, State and Local
  • Not-For-Profit Agencies
  • Professional Groups
See our partial list of customers and clients

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STC Logo


Members of Society of Technical Communication (STC)

MoxiCom Technical Communication consultants are members of the Society of Technical Communication (STC) and subscribe to the Code of Ethical Principles as set forth by the STC. A copy of that code follows for your review.

Ethical Principles for Technical Communicators
As technical communicators, we observe the following ethical principles in our professional activities.

Legality
We observe the laws and regulations governing our profession. We meet the terms of contracts we undertake. We ensure that all terms are consistent with laws and regulations locally and globally, as applicable, and with STC ethical principles.

Honesty
We seek to promote the public good in our activities. To the best of our ability, we provide truthful and accurate communications. We also dedicate ourselves to conciseness, clarity, coherence, and creativity, striving to meet the needs of those who use our products and services. We alert our clients and employers when we believe that material is ambiguous. Before using another person's work, we obtain permission. We attribute authorship of material and ideas only to those who make an original and substantive contribution. We do not perform work outside our job scope during hours compensated by clients or employers, except with their permission; nor do we use their facilities, equipment, or supplies without their approval. When we advertise our services, we do so truthfully.

Confidentiality
We respect the confidentiality of our clients, employers, and professional organizations. We disclose business-sensitive information only with their consent or when legally required to do so. We obtain releases from clients and employers before including any business-sensitive materials in our portfolios or commercial demonstrations or before using such materials for another client or employer.

Quality
We endeavor to produce excellence in our communication products. We negotiate realistic agreements with clients and employers on schedules, budgets, and deliverables during project planning. Then we strive to fulfill our obligations in a timely, responsible manner.

Fairness
We respect cultural variety and other aspects of diversity in our clients, employers, development teams, and audiences. We serve the business interests of our clients and employers as long as they are consistent with the public good. Whenever possible, we avoid conflicts of interest in fulfilling our professional responsibilities and activities. If we discern a conflict of interest, we disclose it to those concerned and obtain their approval before proceeding.

Professionalism
We evaluate communication products and services constructively and tactfully, and seek definitive assessments of our own professional performance. We advance technical communication through our integrity and excellence in performing each task we undertake. Additionally, we assist other persons in our profession through mentoring, networking, and instruction. We also pursue professional self-improvement, especially through courses and conferences.


Adopted by the STC Board of Directors, September, 1998

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Certified Senior Advisors

The principals of MoxiCom Technical Communications are Certified Senior Advisors (CSA).

A Certified Senior Advisor (CSA) is a professional who has received a comprehensive education in health financial and social issues facing seniors. CSA candidates must past a challenging national exam to prove their knowledge of the issues affecting seniors and the best methods to solve and resolve those issues for the betterment of the senior. While most CSAs already have expertise in a professional discipline, it is only after they pass the exam and agree to live up to high ethical and professional standards that they may use the designation Certified Senior Advisor.

Please feel free to call us at (916) 591-5016 or contact us through email info@moxicom.com

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